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“We’re a people business.” This phrase is so, so true! Your clients mean everything to your salon, spa or barber business and focusing on their experience is always top priority. But don’t forget your staff are also a huge part of your success.

Building the perfect team is no easy feat. It takes a lot of blood, sweat and tears to find that sweet, sweet harmony of personalities. So what are some things to keep in mind when building and perfecting your team to help you tackle the big ’18 in style?

With Valentine’s Day right around the corner, we’re sure you have your promotions prepped and ready for the send button. But have you turned your attention to your clients and staff?

I carry out feedback projects for salons and spas frequently and as a third party, clients are much more forthcoming and honest with their feedback than when salons try to capture this information first hand. When clients leave, and take their business elsewhere lots of salons and spas want to find out what happened?!

Everywhere I look and every salon I visit; they all want the same thing – more amazing stylists and therapists. But where have they all gone?!

Howdy 2019 – what have you got in store for us? More importantly we hope that 2018 was an amazing year for you and your business, but if it could have been better, this blog is for you! Because a new year means new beginnings and new chances to zen out and refocus. And we’re in it together.

2017 was a big year. The unicorn hair fad swept through salons. Salt Bae graced us with his presence. Prince Harry took himself off the market. It was a roller coaster ride of a year, really.

As 2017 draws to a close, we wanted to shine a light on a few familiar faces here at Shortcuts. Grab a cuppa, settle in, and get to know our Shorties’ ride or die 2017 moments, and what they have their sights set on in 2018.