Posted on 7th August 2014 by Paul Rose
A well-managed and efficient front desk is the hub around which your entire salon revolves. When things are flowing smoothly at the front desk, everything else seems just that little bit more effortless.
It helps keep your other employees on track throughout the day, and ensures your client experience – from when they first walk through the door to when they say goodbye – is completely seamless.
Posted on 1st August 2014 by Paul Rose
Westrow has continued adding to its ever-evolving property portfolio with the addition of its eighth stylish salon.
Housed in the heart of the affluent shopping area of Street Lane, North Leeds, among a whole host of premium retailers and eateries including the popular restaurant chain San Carlos, the salon adds a touch of luxury to the locality.
Posted on 29th July 2014 by Lisa Conway
Selling has a bad reputation these days, but if a product will help a client achieve the look they’re after, is recommending it selling to them… or simply caring for them and their hair?
I often hear the argument that staff should be there to help people feel good, not to push them to buy product, but in reality the two are so closely related that you can’t do one without the other.
Nobody wants to be sold to, but we do all love to be looked after and pampered, and your clients come to you expecting this.
Posted on 2nd July 2014 by Fleur Murphy
Does it feel like filling out your client cards is a waste of time and energy? Think again!
Your database is a digital treasure trove of information about your clients – even the most basic personal details can reveal valuable insights about what makes them tick, and what could encourage them to spend more.
Read on to discover the top four essential details you should collect, so that you can use your data to grow your business.
Posted on 13th June 2014 by Paul Rose
Every successful business owner knows that a website, Facebook page, Twitter profile - or preferably all three! - are must-haves for building a strong online presence. Building a strong digital brand is a bit like going to the gym - you'll see small gains each week, but you'll need to stick with it for the long term to reap the real rewards.
Here are our top three tips to help you flex your online muscles!
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